This page explains how BetMaze helps players stay in control of their gambling. It covers the tools available to manage your play, signs that gambling may be becoming a problem, and where to find free, confidential support.
Gambling Should Be Entertainment
Gambling is a form of entertainment, not a way to make money. If you ever feel it is affecting your daily life, relationships, or finances, it is important to take action early. BetMaze provides several tools to help you manage your activity responsibly.
Tools to Stay in Control
You can set personal limits directly from your account settings:
- Deposit limits: Choose a maximum amount you can deposit over a day, week, or month. These apply immediately. - Loss limits: Set a cap on how much you can lose in a given period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders at intervals you choose, showing how long you have been playing. - Cooling-off periods: Take a short break from gambling for 24 hours, 7 days, or 30 days. Your account will be suspended during this time. - Self-exclusion: Exclude yourself from BetMaze for a minimum of six months. During this time, you cannot log in, deposit, or play. You will also be removed from all marketing communications.
Any reduction to your limits takes effect straight away. If you want to increase a limit, a 24-hour waiting period applies before the change goes live. This gives you time to reconsider.
Recognising Problem Gambling
Problem gambling does not always look dramatic. Warning signs include:, Chasing losses, Lying about how much time or money you spend gambling, Using gambling to escape stress or low mood, Borrowing money or selling items to fund play, Feeling restless or irritable when trying to cut down
If any of these sound familiar, support is available.
Getting Help
Free, confidential help is offered by organisations such as GamCare and the National Gambling Helpline. They provide counselling, practical advice, and resources for both players and those close to them.
You can also sign up to GAMSTOP, the national self-exclusion scheme. Once registered, you will be blocked from all online gambling sites licensed in Great Britain for a period you choose: 6 months, 1 year, or 5 years. GAMSTOP operates independently from individual operators like BetMaze.
Protecting Underage Players
BetMaze is strictly for adults aged 18 and over. We verify age and identity during registration and may request documents before processing your first withdrawal. If you share a device with someone under 18, consider using parental control software such as Net Nanny or Qustodio to block access to gambling sites.
Account Rules and Fair Play
Only one account per person is allowed. You must be physically located in Great Britain when opening an account and placing bets. All players must pass identity and address verification before withdrawing funds.
Bonuses come with terms, including wagering requirements, game eligibility, and expiry dates. Attempting to abuse promotions, such as creating multiple accounts or colluding with others, will result in offers being voided and possible account closure.
Automated play, bots, or any attempt to manipulate game outcomes breaches our fair play policy. Chargebacks without valid reason are also prohibited.
If you have a complaint that we do not resolve to your satisfaction within eight weeks, you can escalate it to the Gambling Commission.
How We Use Your Data
We collect personal information to run your account safely and legally. This includes:, Identity and contact details (to confirm you are 18+ and prevent fraud), Payment information (to process deposits and withdrawals), Technical data like IP address and device type (to detect suspicious activity)
Your data is never sold. We share it only with payment processors, identity verification partners, and regulators when required by law.
Under data protection rules, you have the right to access, correct, or request deletion of your information. You can also object to certain types of processing. Contact our data protection team through your account to exercise these rights.
We keep records for five years after your last activity, as required by licensing rules.
Cookies and Security
Essential cookies keep your session secure and remember your login. Analytics cookies help us understand site performance, while marketing cookies (which you can disable) track ad effectiveness.
All data sent between your device and our servers is encrypted. Access to customer information is restricted to staff who need it for their role.
Changes to our policies will be posted on this page, and significant updates may be emailed to you. Always review this section if you return after a break from play.