BetMaze is committed to offering a safe and fair gaming environment. We treat gambling as a form of entertainment, not a way to make money. This page explains the tools available to help you stay in control, the rules that apply to your account, and how we protect your personal information.
Staying in Control
Gambling should always be a choice you make for fun, not out of necessity. If you ever feel it’s becoming a problem, support is available. And it’s free and confidential.
BetMaze provides several tools to help you manage your play:
- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. These take effect immediately. - Loss limits: Restrict how much you can lose over a set period. Like deposit limits, these apply right away. - Session time limits: Choose how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break from 24 hours up to six weeks. Your account will be fully paused during this time. - Self-exclusion: Exclude yourself for a minimum of six months. During this time, you cannot log in, deposit, or receive marketing messages. You’ll also be registered with GAMSTOP, the national self-exclusion scheme used across Great Britain.
If you raise any limit, the change won’t apply for 24 hours. This gives you time to reconsider.
Warning signs to watch for
You might have a problem if you:, Chase losses by betting more to win back money, Lie to friends or family about how much you gamble, Use gambling to escape stress or low mood, Borrow money or sell things to fund play
None of these mean you’re failing. They’re signals that it might be time to reach out. Organisations like GamCare, the National Gambling Helpline, and Gordon House offer immediate, non-judgemental help.
Protecting under-18s
Only adults aged 18 and over may open an account. We verify age and identity during registration. If you share a device with children, consider installing blocking software such as Gamban or Net Nanny to prevent accidental access.
Account Rules and Fair Play
To open an account, you must be at least 18 years old, resident in a permitted jurisdiction, and hold only one account with us. Multiple accounts will be closed.
Before your first withdrawal, we’ll ask for proof of identity, address, and payment method. This is standard practice under anti-money laundering rules.
Bonuses come with conditions: wagering requirements, eligible games, expiry dates, and caps on how much you can cash out. Trying to exploit offers through multiple accounts or bonus abuse will void any winnings.
Inactive accounts (no logins for 12 months) may incur a small dormancy fee after written notice.
We prohibit collusion, automated bots, fraudulent chargebacks, and any behaviour that undermines game integrity. Breaches may lead to account suspension or closure.
If you have a complaint, contact our support team first. If unresolved, you can escalate it to the Gambling Commission, which oversees all licensed operators in Great Britain.
We may update our terms. You’ll receive notice by email or via site notification, and continued use means you accept the changes.
How We Handle Your Data
We collect: - Identity and contact details (name, address, email, phone) to verify you and communicate securely - Payment information (card or e-wallet details) solely to process transactions - Technical and usage data (IP address, device type, pages visited) to improve site performance and detect fraud
We process this data because it’s necessary to run your account, meet legal obligations, and prevent crime. We do not sell your information.
Your data is shared only with:, Payment processors, Identity verification partners, The Gambling Commission, when required by law
Records are kept for five years after account closure, as mandated by regulation.
You have the right to:, Access your data, Correct inaccuracies, Request deletion (where no legal reason prevents it), Obtain a copy in a portable format, Object to certain processing
To exercise these rights, contact our data protection team through the website.
Cookies
Essential cookies keep the site working. Analytics cookies help us understand traffic patterns. Marketing cookies track visits for ad personalisation. You can disable these in your browser settings.
All data transfers use encryption. Access to your information is restricted to staff who need it for their role.
If you ever have concerns about how your data is used, get in touch directly. We take privacy seriously.