This page explains how BetMaze collects, uses and protects your personal information when you use our site. We are committed to handling your data fairly, lawfully and transparently, in line with UK data protection rules and the requirements of the Gambling Commission.
Responsible Gambling
Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. If you feel your gambling is becoming hard to control, help is available.
BetMaze offers several tools to help you stay in charge:
- Deposit limits: Set a maximum amount you can deposit over 24 hours, 7 days or 30 days. - Loss limits: Cap how much you can lose in a set period. - Session time limits: Decide how long you can play in one go. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. - Self-exclusion: Temporarily or permanently close your account through GAMSTOP, the UK’s national self-exclusion scheme.
You can set or adjust most limits instantly via your account settings. However, if you want to increase a limit, a 24-hour waiting period applies. This gives you time to reconsider.
Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or feeling stressed after playing. These feelings are common and nothing to be ashamed of. Free, confidential support is available from organisations like GamCare and the National Gambling Helpline. You can also sign up for GAMSTOP to block access to all UK-licensed gambling sites for a chosen period.
Accounts are strictly for people aged 18 and over. We verify age during registration and may ask for documents. If you share a device, consider using parental controls or blocking software to prevent under-18s from accessing gambling content.
Terms of Use
Only individuals aged 18 or older who live in permitted areas may open an account. One person, one account. Creating multiple accounts breaches our terms.
When you register, we collect basic details to confirm your identity and address. This step, known as Know Your Customer (KYC), helps prevent fraud, money laundering and underage gambling. Before your first withdrawal, we will ask for proof of identity and payment method.
Bonuses come with conditions: wagering requirements, eligible games, expiry dates and caps on winnings. Bonus abuse, such as exploiting offers unfairly, will result in forfeited funds and possible account restrictions.
Inactive accounts (no login for 12 months) may be closed. We will contact you before this happens.
Fair play is essential. Using bots, colluding with others, or disputing legitimate transactions through chargebacks breaks our rules and may lead to account termination.
If you have a complaint, contact our support team first. If unresolved, you can escalate it to an independent alternative dispute resolution (ADR) provider. As a last resort, you may refer the matter to the Gambling Commission.
We may update these terms occasionally. Significant changes will be communicated via email or a notice on the site.
How We Handle Your Data
We collect several types of information:
- Identity and contact details (name, date of birth, email, phone number) - Payment information (card or e-wallet details, transaction history) - Technical data (IP address, device type, browser, pages visited)
We process this data to provide services, prevent fraud, meet legal obligations and improve our site. Our legal basis includes contract performance (to run your account), legal compliance (anti-money laundering laws) and legitimate interests (site security and service quality).
Your data is shared only with trusted partners: payment processors, identity verification services and regulators. Never sold to third parties for marketing.
Records are kept for five years after account closure, as required by the Gambling Commission for audit and compliance purposes.
You have rights under data protection law:, Access the data we hold about you, Correct inaccurate information, Request deletion (where no legal reason requires retention), Obtain a copy in a portable format, Object to certain processing
To exercise any right, email our data protection contact (details in the website footer).
Cookies and Security
Our site uses cookies: - Essential cookies keep you logged in and secure. - Analytics cookies help us understand site usage (anonymous). - Marketing cookies show relevant ads (require your consent).
You can manage preferences via the cookie banner or your browser settings.
All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.
Questions about privacy? Reach out using the contact method listed on the site.