These terms explain how BetMaze works, what you agree to by using the site, and your rights and responsibilities as a player. They cover account rules, responsible gambling tools, privacy practices, and how disputes are handled. Read them carefully.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money. If you feel it is becoming a problem, help is available. BetMaze offers several tools to help you stay in control:
- Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account. These take effect immediately. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. Your account will be fully locked during this time. - Self-exclusion: Permanently close your account through BetMaze or register with GAMSTOP, the UK’s national self-exclusion scheme. This blocks access to all licensed online gambling sites.
Any increase to your deposit, loss or time limits will only apply after a 24-hour waiting period. Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or gambling affecting your work or relationships. If any of these sound familiar, speak to someone. Organisations like GamCare offer free, confidential support.
Only adults aged 18 or over may use BetMaze. We verify age and identity during registration. If you share a device with under-18s, consider installing blocking software such as Net Nanny or Gamban to prevent underage access.
Account and Gameplay Rules
You must be at least 18 years old, physically located in the United Kingdom, and hold only one account with BetMaze. Creating multiple accounts or using someone else’s details breaches our terms.
Before your first withdrawal, we will ask for documents to confirm your identity, address and payment method. This is standard practice under anti-money laundering rules and helps keep your account secure.
Bonuses come with conditions. Most require you to wager the bonus amount a certain number of times before withdrawing any winnings. Only specific games contribute toward this requirement. Bonuses expire if unused within the stated period, and winnings from bonuses may be capped. Attempting to abuse bonus offers, such as by creating multiple accounts or using bots, will result in forfeiture of the bonus and possible account closure.
Accounts inactive for 12 months may be classified as dormant. We will contact you before applying any dormancy fees, which comply with Gambling Commission guidelines.
Fair play is required. Collusion, using automated software (bots), card counting in live dealer games, or initiating false chargebacks are prohibited. Breaches may lead to account suspension and reporting to the Gambling Commission.
If you have a complaint, contact our support team first. If unresolved within eight weeks, you can escalate it to an approved alternative dispute resolution service. As a last resort, you may refer the matter to the Gambling Commission.
We may update these terms. Significant changes will be communicated via email or site notice at least 14 days in advance. Continued use of the site means you accept the revised terms.
Privacy and Data Use
We collect personal data to run your account safely and legally. This includes:, Identity and contact details (for registration and communication), Payment information (to process deposits and withdrawals), Technical data (IP address, device type, browsing activity)
We process this data to provide services, meet legal obligations (like anti-fraud checks), and improve site performance. Your data is never sold. It may be shared with payment processors, identity verification partners, and regulators. But only as needed and under strict confidentiality agreements.
Records are kept for five years after account closure, as required by law. You have the right to request access to your data, correct inaccuracies, ask for deletion (where permitted), or object to certain processing. Contact our data protection representative through the support channel to exercise these rights.
Our site uses cookies. Essential cookies keep your session secure. Analytics cookies help us understand site usage. Marketing cookies, used only with consent, track activity for personalised ads. You can manage preferences via the cookie banner on your first visit.
All data transmitted between your device and our servers is encrypted. Staff access to personal data is limited to those who need it for their role.
Licensing and Compliance
BetMaze operates under a licence issued by the Gambling Commission. This ensures we follow strict standards on fairness, security, and player protection. All games undergo independent testing for randomness and payout accuracy.